Planet 7 Casino, an online gambling website, has been around for a while but has been flagged for some questionable business practices. The casino, along with its sister sites, is known for its slow payment processing, often taking more than a month to withdraw player’s funds. Additionally, their customer support is deemed to be slow and poor.
Ownership Structure and Poor reputation
It is owned and operated by the Ace Revenue Group, formerly known as the Crystal Palace Group, a subsidiary of the Virtual Casinos Group. This layered structure is likely due to Virtual’s poor reputation in the industry. Despite this, they remain one of the largest operators in the game. Despite being part of the Ace Revenue group of casinos, Planet 7 has been labeled by many authoritative gambling related sources as rogue multiple times due to recurring issues each time ownership changes. The latest issue arose when their support moved from Costa Rica to Eastern Europe.
A significant concern is Planet 7’s extremely slow payout times, regardless of the payment options players used. While Planet 7 uses games provided by Real Time Gaming and claim to operate under a Costa Rican license, trustworthiness is not a term commonly associated with Planet 7’s business.
Players complaint about slow payouts
Player complaints on various forums across internet and comments from numerous users indicate that Planet 7 and its sister sites, including Royal Ace, Slots Garden, and Captain Jack, suffer from similar issues. These include slow payouts that take over a month and require significant effort from players to reach customer support via email or live chat. Many of these issues were only resolved when players made them public.
While they are proactive in promoting their offerings, they are often unresponsive when players need assistance or have questions about their funds.
In summary, due to these issues, particularly regarding payouts, Planet 7 Casino is not considered trustworthy. Until they can demonstrate a commitment to paying players promptly and without problems, it is advised not to make any deposits at this casino.